Booking Conditions
1. Children can only be accepted for a complete Superweek, i.e. arriving on the first day and leaving on the last day.
2. Age ranges for holidays provide guidance for the age range we feel would get the most from a holiday. If your child is a year out at either side ofan age range but you feel they would cope, please ring the office to speak to a holiday Director.
3. If you apply for two friends or relatives to come together, we will do our best to put them in the same group within the Superweek, but cannotabsolutely promise this. In any case they will see plenty of each other.
N.B. No child should be at all uneasy about coming without a friend. Many do, and they all get to know each other quickly.
4. If bookings are later withdrawn, any refund of money paid would be at ATE’s absolute discretion. Our decision would be influenced by the reason for the cancellation, how much notice was given, etc.
5. ATE will do all in its power to deliver its programme as set out. However, we reserve the right to cancel or alter holidays if circumstances beyond our control make this unavoidable. Parents would be told at once of any such changes, and they would be given the opportunity to switch to another holiday or have a full refund.
6. It is imperative that ATE is told at booking stage about any disabilities, social or behavioural problems which could cause difficulties for the child and/or other children. ATE reserves the right not to accept children we do not think we can support properly. An ATE holiday is not necessarily the right solution for respite care, i.e. where a child is being sent not for his/her own benefit but for the benefit of parents or carers.
7. ATE also reserves the right to ask that parents remove a child if his/her behaviour is putting other children, staff or him/herself at risk. ATE has an attitude of zero tolerance towards bullying, racist remarks, etc. In such cases collection from the Superweek would be the responsibility of, and at the expense of, the parent or guardian who signed the application. It is in no ones’s interest (least of all the child’s) to send someone to a Superweek who is likely to be unacceptably disruptive or aggressive.
