Booking Conditions
1. Children can only be accepted for a complete Superweek, i.e. arriving on the first day and leaving on the last day.
2. Age ranges for holidays provide guidance for the age range we feel would get the most from a holiday. If your child is a year out at either side of an age range (but over 8 years old) and you feel they would cope, please ring the office to speak to a holiday Director.
3. If you apply for two friends to come together, we will do our best to put them in the same group within the Superweek, but cannot absolutely promise this.
4. The £80 booking deposit is non-refundable. If bookings are later withdrawn, any refund of money paid would be at ATE’s absolute discretion. Our decision would be influenced by the reason for the cancellation and how much notice was given.
5. ATE will do all in its power to deliver its programme as set out. However, we reserve the right to cancel or alter holidays if circumstances beyond our control make this unavoidable. Parents would be told at once of any such changes, and they would be given the opportunity to switch to another holiday or, in the event of ATE needing to cancel a holiday, have a full refund.
6. It is imperative that ATE is told at the time of booking about any disabilities, social or behavioural problems which could cause difficulties for the child and/or other children. ATE reserves the right not to accept children we do not think we can support properly. An ATE holiday is not necessarily the right solution for respite care, i.e. where a child is being sent not for his/her own benefit but for the benefit of parents or carers.
7. ATE also reserves the right to ask that parents remove a child if his/her behaviour is putting other children, staff or him/herself at risk. ATE has an attitude of zero tolerance towards bullying and racism. In such cases collection from the Superweek would be the responsibility of, and at the expense of, the parent or guardian who completed the booking form. It is in no ones’s interest (least of all the child’s) to send someone to a Superweek who is likely to be unacceptably disruptive or aggressive.
